Vegangster, a platform provider for casino and sportsbook brands, has partnered with Cevro AI to embed real-time, AI-driven support agents directly into its ecosystem. The collaboration allows operators using the Vegangster platform to offer round-the-clock player support with enterprise-grade quality—without increasing team size.
Through the integration, Cevro AI enables automated handling of onboarding, account queries, payment and bonus issues, and responsible gaming concerns. The AI not only provides instant resolutions across multiple languages and platforms but also performs real actions within the Vegangster backend and escalates to live agents when necessary.
By delivering hyper-personalised responses and reducing manual workloads, Cevro AI transforms customer service into a scalable growth channel. It combines automation and empathy with deep gaming logic—helping operators increase player satisfaction and retention at scale.
The partnership aligns with Vegangster’s mission to help brands launch quickly and scale intelligently, offering sharper operational tools without headcount bloat. With Cevro AI embedded into its platform, Vegangster gives its clients the power to support players efficiently while maintaining compliance and brand consistency.
Both companies emphasize shared values around innovation and scalable technology in iGaming. Their joint solution is already reshaping how lean teams can deliver VIP-level support without compromising speed or empathy.